SCALABILITY "KEY REQUIRMENTS"

START

1. BPO Topic Selection

2. Topic Training Program and Assessment Formulation

3. Online Assessment Program to Facilitate Large Scale Candidate Vetting

4. Induction Training and Personality Profiling – 2nd Vetting

5. Rolling 3 Week Training Program with detailed indiv. assesment at completion of each BPO topic

6. Daily/Weekly update of available candidates

7. Week 4 & 5

Training modules ready for any trainees awaiting commencement

8. Dedicated call centre for RW enquiries, questions & interview scheduling

9. Interview Facilitation

EG. GoToMeeting

10. Paperwork completion

11. Team leader verification of agency process protocols

12. Client support & assistant support during commencement

13. Ongoing support & process troubleshooting

                                     

 

14. Quality control via service calls & survey program

15. Reporting